Important Sales Policy
ALL SALES ARE FINAL
- Deposits are non-refundable and non-transferable.
PRICING AND SPECIFICATIONS
- Subject to change at the manufacturer’s discretion.
Payment Options
We accept the following payment methods
Visa, Mastercard, American Express
Money Orders, Certified Cheques, or Cash.
All transactions must be paid in full at the time of pick-up or prior to the delivery of products or services.
Gift Cards
Our Via Ciclante Gift Cards come with the following terms:
- No Expiration Date: Gift Cards are valid indefinitely and can be activated at the time of purchase.
- Pre-Payment: The value on your Gift Card is a pre-payment for products and services at Via Ciclante.
- Non-Refundable: Gift Cards cannot be returned, redeemed, or exchanged for cash.
- No Earnings: Gift Cards do not accrue interest, dividends, or other earnings.
- Responsibility: Lost or stolen Gift Cards will not be replaced, and Via Ciclante is not liable for unauthorized transactions on the card.
Shipping
We are proud to ship orders Canada-wide, ensuring you receive your cycling essentials quickly and efficiently.
Processing Times: All orders are processed within 24-48 hours, whether for in-store pickup or shipment.
Free Shipping: Orders over $200 CAD (before taxes) qualify for free shipping. Some exceptions apply.
Flat Rate Shipping Fees:
- Bicycles: $400 CAD (includes re-packaging)
- Indoor Trainers and Car Bicycle Racks: $60 CAD
- Fat Bikes, Mountain Bikes, and E-Bikes: $500 CAD (includes re-packaging)
- Indoor Smart Bikes: In-store pickup only
Tracking Your Shipment
You can track your order by logging into your account. Creating an account allows you to:
- Move through the checkout process faster
- Save shipping addresses
- View and track your orders conveniently
Important Notes:
Orders are only shipped to the credit card billing address.
For orders not eligible for free shipping, shipping costs will be calculated and displayed during checkout.
For any questions or assistance, feel free to contact us at 905-821-1077 or email sales@viaciclante.com
Returns
Returns will be accepted with an original sales receipt within 14 days of purchase.
Refunds will be processed using the original payment method.
Purchases made with a gift card will be refunded as store credit.
In-Store Purchases:
- Returns without a receipt may receive store credit if a receipt can be located in our transaction database.
- Layaways: Cancellation after 3 months will result in a forfeiture of the deposit.
- Bicycle Sales: All bicycle sales are final.
E-Commerce Returns:
- The cost of outbound shipping will be deducted from returns unless the return is due to a defective or incorrect item.
- Refunds, including shipping, will only be granted in cases of shipping errors caused by defective or incorrect items.