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Store policies

Payments and Shipping

Payment Options

We accept Visa, Mastercard, American Express, Money orders, certified cheques or cash for any transaction denomination. All transactions must be made in full at the time of pick-up or prior to the delivery of the product or service.

Gift Cards

Your Gift Card is issued by Via Ciclante and has no expiration date. The Gift Card can be activated at the time of purchase. The value applied on your Gift Card is a pre-payment only for the purchase of products and services from Via Ciclante. No credit card, credit line, over draft protection or deposit account is associated with the Gift Card. The Gift Card may not be returned, redeemed or exchanged for cash. No interest, dividends or any other earnings on funds deposited to a Gift Card will accrue or be paid or credited to you by Via Ciclante. The Gift Card will not be replaced if lost or stolen and Via Ciclante will not be responsible for any unauthorized transaction on the Gift Card.

Shipping

Shipping rates are determined by dimensional weight and destination. To determine the shipping rate for a specific product, enter the delivery postal code and the box dimensions of in the CANPAR Shipping Estimator tool. All shipments will leave our premises within 24-72 hours after a warranty or special order has been received.

Financing Programs

Via Ciclante out sources our financing programs through the Desjardins Credit Union. For a comprehensive scope of the products and services offered by Desjardins Accord.

Your suggestions

Your feedback, suggestions, survey information and comments are solely to monitor and/or improve the use and features of our Store. We ensure confidentiality and the promise to add your comments to our Continuous Improvement programs.

Please email your suggestions to sales@viaciclante.com.

Warranty

Warranty coverage is limited to products and services purchased from Via Ciclante. All warranty will have a freight charge associated to the warranty claim. Warranty claims need to be processed through appropriate vendors and will be processed within 5 business days after initial drop off to our store. Supplier processing of warranty typically takes between 4 to 6 weeks.

Privacy

Personal Information Disclosure: Via Ciclante will not trade, rent or sell your personal information. We respect your confidence and will act with prudence and good judgment to shelter your private information.

Return Policy

Items Purchased in Our Stores For fast, easy returns, keep your receipt. It ensures that you get the proper credit for your purchase, also helps our associates process your return quickly. Returns will be accepted with an original sales receipt within 14 days of purchase. We will credit the return to the same method of payment as the original purchase. Any return without a receipt that we can locate a receipt from our transaction database will receive a store credit. Any purchase made by a gift card will be refunded as a store credit. Cancellation of a layaway after 3 months will forfeit the deposit in full. See our sales associates for more details. All bicycle sales are final.

Terms of Use – Copyright

This Site and the materials are the property of Re-My Sports inc. and it’s licensors, and are protected by copyright and other laws. Trademarks- The trademarks, service marks and logos (the “Trademarks”) used and displayed on this Site are registered and unregistered Trademarks of Re-My Sports inc. and others. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner.

We fit every bike that we sell to increase your comfort and enhance your performance.

Learn more

Did you know?

We will finance your bicycle and accessory purchases with 12 months no interest financing.