New bike day is a special day; it commonly brings out the best in people. When purchasing a bike at Via Ciclante, we care about your cycling experience. We want to help to maximize your experience, so we have an after sales service program to ensure that you get the most out of your bicycle. So after buying your bike let’s see you again.
For 1 year, from the date of purchase, you can bring in your bike for unlimited maintenance servicing. If you have a problem we want to know about it.
You purchased a new bike from us, so let us take care of any mechanical issues around your schedule. Your time is valuable and you might not live around the corner from our store, so let’s schedule a service appointment so that we can repair your bike while you wait. This service is reserved for customers who purchase their bikes from our store. It’s just an email or a call away.
We are determined to provide to a trouble free experience and we want you to be aware of how to protect your investment. We know that bicycles will wear when you go out and ride. There are simple ways to figure when you need to bring in your bike for a performance and safety inspection. Use your phone or a cycling computer to log your kilometers or time.
After approx. 20 hours of riding your new bike, we ask you to bring it in so we can:
After having had the bike for more time and we encourage you to bring the bike in at 2500 km or 100 hours of riding to:
You may have an older bike that simply needs a 20 point inspection and a technician to re-bleed the brakes, service the pivots, true the wheels or simply to adjust the derailleurs.
Our professionals will diagnose the issues and our technicians will solve the problems. Your bike will be running better than new. We are here to help.